Arlene Schnitzer Concert Hall Rules

The Arlene Schnitzer Concert Hall has some of the hottest concerts and special events around. But to make sure it’s fun for everyone, there are a few rules that you have to follow.

Make sure you read the rules below so you know what to expect. They will help you avoid any issues during your visit to the venue. Please note that some events may have slightly different rules and management reserves the right to modify their rules for each event.

If you have any questions, you can contact The Arlene Schnitzer Concert Hall at (503) 248-4335

Accessibility Policy

The Arlene Schnitzer Concert Hall is dedicated to providing as many appropriate accommodations as possible. This includes ADA-approved seating throughout the theater that includes companion seating. In addition, guests can call ahead to request necessary accommodations including assistive listening devices.

If you have any other questions regarding accommodation needs, you can contact The Arlene Schnitzer Concert Hall at (503) 248-4335

Camera Policy

Generally, cameras are not allowed. If an event allows personal and non-professional cameras then flash is never allowed. Cameras and recording devices may be confiscated if used against the express wishes of the artist and house.

If a specific event has an exception, then it will be noted if you call the venue to ask.

COVID-19 Related Policy

Please check the relevant event page on this website for details specific to your performance, which may include accepted forms of documentation, accepted tests and timelines, and any age restrictions for the event.

All ticket holders, regardless of age, are required to show proof of full COVID vaccination or a negative test result (taken within 72 hours prior to showtime) from a healthcare provider for entry into the theatre.

“Fully vaccinated” means that ticket holders have received their final vaccination dose of either the two-dose regimen of the Pfizer or Moderna vaccines or one dose of Johnson & Johnson at least 14 days before your performance date. Be sure to have your ID (name must match documentation) with you as well.

Proof of vaccination may be in physical printed form (original vaccine card or photocopy) or in digital form (photo or scan on your mobile device).

Negative test results must be from a test administered by a licensed healthcare facility, and can also be in either print or digital form. At-home tests are not accepted at this time.

Also, in accordance with state and local guidelines, face masks are required for entry. Masks must completely cover the nose and mouth. Gaiters and bandanas are not acceptable. If wearing a face mask that does not comply with Metro policy, Portland’5 will provide a face mask for patrons. Masks must be worn at all times except while eating or drinking for brief periods. Prolonged periods of mask removal are not permitted for eating or drinking – masks must be worn between bites and sips.

Please contact the The Arlene Schnitzer Concert Hall office at (503) 248-4335 for any questions relating to current COVID-19 related policy.

Lost and Found Policy

Lost something during your visit? Then please check with event staff during the event for information on where lost items are sent. You can also try calling the venue at (503) 248-4335 after the event to check if anything was found or turned in.

Please be sure to give your complete contact information as well as a detailed description of your lost item(s).

Mask Policy

In accordance with state and local guidelines, face masks are required for entry. Masks must completely cover the nose and mouth. Gaiters and bandanas are not acceptable. If wearing a face mask that does not comply with Metro policy, Portland’5 will provide a face mask for patrons. Masks must be worn at all times except while eating or drinking for brief periods. Prolonged periods of mask removal are not permitted for eating or drinking – masks must be worn between bites and sips.

Please contact The Arlene Schnitzer Concert Hall office at (503) 248-4335 for any questions relating to current COVID-19 related mask policy

Prohibited Items

Please do not bring the following items to the venue.

  • No food
  • No outside beverages
  • No drugs or drug paraphernalia
  • No chains, chain wallets, or spikes
  • No weapons of any kind
  • No fireworks or explosives
  • No professional cameras (a professional camera is any type of DSLR or a camera with a removable lens) 
  • No GoPros
  • No audio recording devices
  • No sharpies
  • No lasers or laser pointers
  • No pets (with the exception of documented service animals) 
  • No selfie sticks
  • No iPads or tablets
  • The venue does not currently offer onsite storage for prohibited items, so please plan in advance. 

These could be subject to change per the artist request. The venue reserves the right to adjust the items on this list.

The Arlene Schnitzer Concert Hall reserves the right to search anyone, and their belongings, who enter the premises.

Re-Entry/Entry Policy

Generally, re-entry is not allowed.

Smoking Rules

Please contact the venue regarding where you can smoke during the event.